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terms and conditions

consent

by visiting zoekratzmann.com, you accept and consent to these terms and conditions (t&c) and our privacy policy here. if you do not agree to the t&c, you must not use or access this website. these t&c and the privacy policy may change from time to time without notice, and zoekratzmann.com recommends that you check regularly.

eligibility

you must be 18 years or over to use or register with zoekratzmann.com. if you are under 18 years of age then your parent or guardian must consent to the privacy policy and the t&c of this website before you register for or use the services of zoekratzmann.com.

acceptance of order

the advertisement and display of a product on zoekratzmann.com is not an offer to sell and zoekratzmann.com will be under no obligation to supply product ordered through this website. you offer to purchase a product from zoekratzmann.com when you place an order. we will acknowledge your order as soon as practicable but will be under no obligation to supply the product to you unless it is in stock. from time to time a product may be displayed on our website that is not available for sale.

if any of the items you order are out of stock or not available, or there is an anticipated delay with your order, we will contact you as soon as possible via e-mail for international customers and sms and e-mail for australian customers. if we do not receive a response from you within 48 hours the remainder of your order will be processed and dispatched. we will not substitute any product without your express authority.

jurisdiction

this website is owned and operated by zoe kratzmann pty ltd as trustee for the mark kratzmann family trust trading as zoe kratzmann footwear. all content, including but not limited to, photographs, pictures, designs, written and other content, are copyrighted to zoe kratzmann pty ltd. the reproduction of any content is prohibited without the consent of zoe kratzmann pty ltd. these t&c, our privacy policy and any matters connected with any order placed on our website are governed by australian law.

this site and its contents are for personal use only.

returns policy

for change of mind or unsuitability, we will assist you with a full refund or exchange (minus the initial shipping costs). if the goods are faulty (unless caused by you), we will provide you with a full refund or exchange (including initial shipping costs). return requests must be made within 7 working days of receipt of goods. please retain your original invoice as proof of purchase. if you wish for a refund, the refund will be applied to the original method of purchase.

if you request a refund or exchange:

  • the goods must be in a saleable condition, in their original packaging;
  • the goods must not been worn or damaged;
  • the original invoice (or copy) as proof of purchase must be provided;

return shipping must be a prepaid & traceable method to ensure safe and documented delivery. zoekratzmann.com takes no responsibility for missing incoming deliveries.

how to exchange / return

email orders@zoekratzmann.com to obtain a return authorization (ra) number and returns form. once your return / exchange has been approved, you will receive your (ra) number. fill out the form provided via email and send with the returned item/s to:

zoe kratzmann footwear

39 tamin place

maroochy river, qld 4561, australia

phone: (07) 5446 6992